Order Policy

Orion Home Service is only available for articles which are shown in stock on our website
You can order as much as you want for Orion Home Service
All Orders, booked and paid for, cannot be cancelled.
No returns or refunds are allowed
Terms & Condition of service apply
For Order related queries, please contact Customer Service

SHIPPING POLICY

We are committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 5 working days of the order. However in some cases, we may take longer, up to 7-10 working days, to ship the order as we may have to procure it from some other stores
We ship on all week days (Monday to Saturday), excluding public holidays
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
While we shall Endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability

Exchange policy

We are committed to ensuring your satisfaction with any merchandise you have ordered from
In case you are not satisfied with your purchase, you can exchange any merchandise bought from Orion Home Service within 15 days from the original date of invoice, provided that the article(s) being returned for exchange is unused, clean, and in their original state and packagin
For exchange, please contact Customer Service
Please keep your invoice safe and intact as it is essential to give the same to the store while getting your product exchanged

Claim Policy

Orion products are manufactured with the utmost care and stringent quality control is always maintained. However, despite this high quality assurance, there can be few odd defective ones among the millions we manufacture and sell
In case you find a manufacturing defect in the product purchased, kindly contact Customer Service
We provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of invoice
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. All minor defects will be considered for repair first and not replaced

Articles covered under Claim Policy:

Claims can be lodged only for footwear, bags & belts. No claim is admissible on socks, shoe care and foot care products or other non-footwear items

Definition of Major Manufacturing Defect:

For Footwear

Damaged/Discolored Upper Material
Broken/Damaged Sole or Insole

For Bags

Damaged stitching
Damaged/Discolored Upper Material

For Belts

Damaged/broken material/buckle

General Terms & Conditions for Exchange/Claims

All articles being returned for exchange/claim must be accompanied by original Invoice
No warranty/guarantee/exchange for articles purchased on discount or during sale period
Articles / Product sold under any promotional scheme including but not limited to discount coupons / gift coupons issued under any promotional scheme of BIL or any third party will not be eligible for exchange & Claim/Refund.
For exchange/claim, please contact Customer Service
For Exchange or Claim, it is mandatory to have the article inspected by the store and to return the article to our stores, upon approval of exchange/claim
Orion will only offer a replacement against any merchandise available at the store, at the time of the exchange/claim being made
Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then replacement will be adjusted against subsequent purchase at the same store
The value of the replaced merchandise will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made
If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or credit note issued
If the value of the replaced article is more than original value, the store will recover the difference in cash against the sale
Exchange/Claims will be entertained at stores till 5 P.M. only. (Please check store closure days prior to your visit)